Shipping & Returns

Order Handling & Lead Time

Orders enter production after the deposit and golden sample are confirmed. Standard lead time is 25–35 days for stock designs (500–3,000 pcs) and 35–45 days for fully customised OEM runs. Exact dates are stated on your proforma invoice.

Shipping Methods

Samples & parcels: DHL / FedEx express, 3–6 business days worldwide, tracked.
Bulk orders: sea freight FOB Ningbo / Shanghai by default; CIF, DDP door-to-door (EU & US) and air freight available on request. Our online-store orders ship Express Courier at €25, free above €100.

Tracking & Customs

Tracking numbers are emailed at dispatch. For DDP shipments we handle destination customs clearance and duties; for FOB/CIF the buyer is the importer of record and should confirm local duty rates before ordering (HS codes provided on the PI).

Returns — Stock Items

Non-customised stock items can be returned within 14 days of delivery in original, resalable condition. Buyer covers return freight; we refund within 10 business days after inspection. Damaged-in-transit or defective goods are replaced or credited at our cost — report with photos within 30 days.

Returns — Custom / OEM Orders

Customised goods (your colours, logo, packaging, tooling) are non-returnable once production has started. Cancellations before production start refund the deposit minus sampled-material costs already incurred.