Privacy Policy

Last updated: November 2026

1. Information We Collect

When you request a quote, place an order or request a quote, we collect: contact details (name, company, email, phone, country), order and billing information, and product requirements you provide. Website usage data (IP, browser type) may be collected for security and analytics purposes.

2. How We Use Your Data

Your data is used solely to respond to inquiries, process orders, arrange production and shipping, and meet legal accounting obligations. We do not sell personal data. We do not use customer data for automated decision-making or profiling.

3. Data Sharing

We share the minimum necessary data with logistics providers (DHL, FedEx, freight forwarders) and payment/banking institutions strictly for order fulfilment. All processors are bound to confidentiality obligations.

4. Data Retention & Your Rights

Inquiry and order records are retained for up to 10 years as required by commercial and tax law. You may request access, correction, deletion or export of your personal data at any time by emailing us. You also have the right to lodge a complaint with your local supervisory authority under GDPR.

5. Security

We use industry-standard measures (TLS transport encryption, access controls, hardened servers) to protect your data. Payment card details are never stored on our servers.

6. Contact

Data controller: Premium Pet Lifestyle Co., Ltd. Questions about this policy: 1152868937@qq.com.