Terms & Conditions

Last updated: November 2026

1. Scope

These terms govern B2B quotations, sample orders and production orders placed with Premium Pet Lifestyle Co., Ltd. (“AINHOM”). Placing an order constitutes acceptance of these terms.

2. Quotations & Samples

Quotations are valid for 30 days unless stated otherwise. Sample lead time is 3–7 days. Sample fees are refundable against bulk orders above the agreed MOQ threshold.

3. Orders & Payment

Orders are confirmed upon receipt of a 30% deposit (T/T bank transfer); balance is due before shipment against inspection report. Production timelines are confirmed per order and start from deposit receipt.

4. Shipping & Risk

Shipping via DHL / FedEx (samples & small parcels) or sea freight (bulk). Delivery terms (EXW / FOB / DDP) are quoted per order. Risk transfers according to the agreed Incoterms.

5. Quality & Claims

All batches are inspected to AQL 2.5. Hidden-defect claims must be raised within 30 days of delivery with photographic evidence; agreed defective units are replaced or credited.

6. Returns & Cancellation

Standard (non-customised) stock items may be returned within 14 days of delivery in original condition; buyer covers return freight. Customised OEM/ODM goods are non-returnable once production starts; orders cancelled after production start forfeit the deposit.

7. Intellectual Property

Buyer-supplied artwork and trademarks remain buyer property; buyer warrants they hold the rights to any provided designs. AINHOM’s tooling, patterns and proprietary designs remain AINHOM property.

8. Governing Law

These terms are governed by the laws of the Federal Republic of Germany; disputes are subject to the exclusive jurisdiction of the competent court at our registered seat.