FAQ
Orders & MOQ
What is your minimum order quantity (MOQ)?
Standard MOQ is 500 pcs per colour/size combination for stock designs, and 1,000 pcs for fully customised OEM items. Mixed-size splits within a colour are welcome. Trial orders below MOQ are possible — ask us for a quote.
Can I mix different products in one order?
Yes. You can combine collars, harnesses, leashes and pet home items in a single shipment; each line item follows its own MOQ.
How do I place an order?
Send an inquiry or place the order online. We email a proforma invoice (PI) with bank details within one business day. Production starts after the 30% deposit is confirmed.
Samples & Customization
How long do samples take and what do they cost?
Stock samples ship in 3–7 days via DHL/FedEx (freight collect). Customised samples (your colour, logo, packaging) take 7–12 days. Sample fees are refundable against bulk orders.
Do you support private label / OEM / ODM?
Yes — private label branding, custom colours, materials, packaging and hangtags. ODM: we develop new designs from your brief; OEM: we produce to your spec. Tooling costs, if any, are quoted upfront.
Can you match a Pantone colour?
Yes for webbing, stitching, buckles and printed packaging at 1,000+ pcs per colour. Below that we match from our 40+ in-stock colour card.
Payment & Delivery
What are your payment terms?
30% T/T deposit, 70% balance before shipment against inspection report. For repeat buyers: L/C at sight or 30 days after shipment on approved credit.
How is shipping arranged?
Samples and small parcels: DHL/FedEx (3–6 days). Bulk: sea freight FOB Ningbo/Shanghai; DDP door-to-door to EU/US available on request.
What happens if goods have quality issues?
All batches pass AQL 2.5 inspection before shipment. Hidden-defect claims within 30 days of delivery are supported with replacement or credit, per our Terms.